The Sunny Plumber Blog

The Sunny Plumber earns 2017 Contractor of the Year

December 6th, 2017

Real Estate | yesterday |

The Sunny Plumber has been named the 2017 “Contractor of the Year” by the Metro Phoenix Plumbing, Heating & Cooling Contractors Association (PHCC).

Dennis Correll, executive director of the Arizona/Metro Phoenix PHCC, presented the prestigious award to The Sunny Plumber at the association’s annual dinner in November.

The PHCC Contractor of the Year Award recognizes “outstanding achievement” in the industry. Criteria for this award include community contributions and promotion of the trade, relationship with wholesalers, manufacturers and other organizations, consumer awareness/community service and being a member in good standing in the Metro Phoenix PHCC Association.

In 2017, The Sunny Plumber partnered with the Foundation for Senior Living and donated $100,000 to ensure seniors in the area are able to take care of vitally needed plumbing repairs in their homes. To date, dozens of seniors have had successful repairs and renovations completed. 

“The Sunny Plumber team works hard to make a positive difference in the community and this recognition coming from our peers makes our efforts all the more rewarding,” said Gary Eisenhauer, manager at The Sunny Plumber. “I’m proud of The Sunny Plumber team for their ongoing hard work and thank the Metro Phoenix PHCC for their dedication to the industry.”

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Prevent Holiday Plumbing Nightmares

December 6th, 2017

By Gary Eisenhauer

The holidays are a time to enjoy with friends and family. However, Thanksgiving, and other seasonal holidays, present the perfect recipe for costly and embarrassing plumbing failures. With a little planning and insight from industry experts, you can prevent yourself from holiday hassles. Here are the top four tips from The Sunny Plumber to keep your pipe dreams in check.

What’s the No. 1 issue consumers need to think about around the holidays to keep their plumbing working?

One of the most common plumbing issues people face during the holidays is a clogged sink or malfunctioning garbage disposal. I always recommend being wary of the “FOG.” Fats, oils, and grease are your garbage disposals worst enemy. While this material is in liquid form when it’s initially poured into the disposal, it congeals into a viscous sludge as it cools. The FOG then sticks to the walls of the disposal chamber, as well as the walls of the drain pipe. This can gum up the impeller, as well as clog the drain. Don’t pour FOG down the garbage disposal if you want to avoid these issues. Throw it away, instead.

That’s a good tip. What else should I avoid putting down my drain?

Never put beans, rice, pasta and bread down the drain. These are like sponges and when saturated with water, this food material will expand and can cause a backup. In addition, bones and fibrous foods should be thrown away or composted.

Moving to the bathroom, what should we steer clear of?

During the holidays bathroom facilities are taxed with additional traffic and usage. Annual maintenance to clear any build-up can often prevent major toilet clogs and avoid the spread of infectious waste in the bathroom. Also, stay away from using chemicals to try and clear blockage as this rarely remedies a clogged line and can damage your pipes. If a plunger doesn’t clear the clog, turn to the pros.

What to be mindful of with water heaters?

The arrival of cooler weather raises caution for water heaters. Cold air causes expansion and contraction in water heaters and in older units, fractures can occur resulting in failure – which usually leads to flooding. Routine maintenance can identify those risks as well as ensure water heaters are operating effectively and efficiently. Water heaters are your best friend, but can cause a lot of headaches when they are not taken care of or installed incorrectly. With some minor attention, you can prevent major problems from occurring and enjoy the holiday without flooding or no hot water with a house full of guests.

Gary Eisenhauer is general manager of The Sunny Plumber.

About The Sunny Plumber

The Sunny Plumber offers the highest quality plumbing services throughout the Southwest. All plumbers are experienced in solving a wide variety of plumbing problems including drain cleaning, leak detection, sewer line and garbage disposal repair. The company also sells, installs and services standard and tankless water heaters. All plumbers are background-checked, drug-tested, and receive continuous technical training to make them the best in the industry. For more information, visit thesunnyplumber.com.

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Ken Goodrich, president and CEO of Goettl Air Conditioning and The Sunny Plumber

March 27th, 2017

As a young boy, native Las Vegan Ken Goodrich often was by his father’s side when he made calls for his air-conditioning business.

Today, Goodrich owns and operates two Las Vegas-based companies: Goettl Air Conditioning and The Sunny Plumber. Goettl AC was established in Phoenix in 1939 by brothers Gust and Sam Goettl. After acquiring the Arizona-based heating, ventilation and air-conditioning company in 2013, which also had a second location in Tucson, Arizona, Goodrich expanded the business to Las Vegas in 2016.

When he purchased Goettl AC, Goodrich also started The Sunny Plumber in Phoenix and Tucson. He expanded The Sunny Plumber to Las Vegas in 2015 and then to Corona, California, the following year.

Goodrich recently acquired two additional Las Vegas-based air-conditioning businesses, and he plans to continue expanding his brands across the Southwest.

Q: How many employees do you have on staff in Las Vegas at this time? What’s the total across all your company’s locations?

A: We currently are a crew of 56 in Las Vegas and are recruiting daily to get (it) up to 70 before the first 100-degree day. It warms my heart how Las Vegas has embraced our brand, beliefs and message, which have fueled our rapid growth here, especially since I am born and raised here in Las Vegas.

Q: When did you acquire Las Vegas Air and Paradise Air, and how did it come about? What has been the biggest impact overall on your company since you took over these additional businesses?

A: We wrapped up the Las Vegas Air and Paradise Air acquisition in November 2016. I’ve acquired a lot of businesses in my career, but these were different than most. This acquisition wasn’t about adding customer base or taking a big competitor out of the market. This one was about bringing experienced talent to the Goettl brand.

Michael Gamst, Stephen Gamst and Clayton Johnson, the former owners of Las Vegas Air and Paradise Air, who collectively have over 90 years’ experience in HVAC, are seasoned operators. Their impact to Goettl started immediately, bringing leadership and energy to the crew, which are key elements of our business growth and the road to create raving fans out of customers.

Q: What do your plans include for continuing to expand your company in the next year? Next five years?

A: Our mission includes becoming the market leader in each market that we serve. In Phoenix and Tucson, Arizona, we have accomplished that mission. In Las Vegas, the crew is laser-focused on taking over the market leader spot in 2018. In California, our acquisition team is busy identifying acquisition targets from San Diego to San Francisco. We plan to be the market leader throughout California, as well. After the western United States are covered, we will be heading east.

Q: Will you be expanding the air-conditioning and plumbing portions of your business or focusing on one area? Any plans to combine them under one company name?

A: Our business model is both plumbing and HVAC service and modernization. We have identified and implemented many synergies that make the model less cyclical due to weather, as compared to an HVAC-only operation.

We made the decision to brand the two trades differently because the consumer focus groups we commissioned early on suggest that most consumers have their plumbing company and their HVAC company. They believe that no one can be an expert at both, and I happen to agree.

Q: What is your ultimate goal for Goettl Air Conditioning and The Sunny Plumber? Are you ever concerned that your company might get too big?

A: Our ultimate goal is to bring our brand, our unique customer-centric culture and processes across the nation and become the gold standard for home service in the U.S.

With regards to being concerned about growing too big, our decentralized model puts the local management on the frontline with our customers, as most of our smaller competitors are structured. To a customer in any market we serve, the relationship is transparent, as they will be dealing with a local crew making swift decisions on their behalf. As we grow, our mantra will become: “Be national, act local.”

Q: What do you believe is most important for you to instill in your employees to ensure your company’s continued growth and success?

A: First, an unwavering commitment to making the customer happy and doing whatever it takes to make that happen. Next, having a high level of respect for the trade and a commitment from our technicians to “sharpen their saws,” aka continuing their education to be the best of the best in the industry.

Last, but not least, while in our customers’ homes, do the things that protect our customers’ health and safety. Change their smoke detector batteries; replace the screws in the AC unit that the last guy left out; and check the duct system and seal up any open areas that may draw dust and dirt into the home.

Q: The Goettl AC logo features a young boy holding a flashlight; can you explain why you chose that imagery to represent your air-conditioning business?

A: Our brand is about the experience, joy and life lessons a boy learns by holding the flashlight for his dad. Most men have experienced holding the flashlight for their dads and identify that as a positive impact in their lives.

I was a 10-year-old boy holding the flashlight for my dad, Duncan Goodrich, as he worked on an air conditioner for a customer. Through many years of being the official flashlight holder, I became a skilled HVAC technician, learned invaluable business lessons and, ultimately, how to be the best at what I do and make customers happy. By the way, the boy on the logo is a digital re-creation of my son, Duncan, when he was 10 years old. I’m pretty sure he resembled me at that age.

Q: Besides learning from your father, do you have any formal education in air-conditioning and plumbing? Do you think that having a technical background is essential to running the business side of things, and if so, why?

A: My formal education in the trades came from the “school of hard knocks,” which I believe I may have enough credits (from) to earn a doctorate. I have attended many trade-related continuing education courses over the years and have read something trade-related every night for 25 years. Most of my management team, however, has no experience or training in the trades. It’s just a different skill set — leading and managing people, as opposed to knowing the trades. I was fortunate enough to be trained in both worlds, as I received a Bachelor of Science in business administration and finance right here at UNLV.

Q: What made you decide to support the educational component of the air-conditioning industry? How has being involved in that aspect affected you personally?

A:I’m a believer in giving back to the industry that has done so much for my family and me, and it has been a rewarding experience. I have made trade education one of my personal missions. Helping people with education can have a big, sustaining impact on their lives, their families and the industry. Some of the areas I have supported are providing scholarships for young men and women to receive an associate degree in HVAC and providing tools for post-9/11 veterans upon graduation, so they can be prepared for their first job in HVAC.

Q: What are the other companies you’ve built and sold during your career? Why did you choose to part ways?

A: I built Racee Air Conditioning, Lang Refrigeration, Economy Air Conditioning, Gardner Refrigeration, Spud Henry Plumbing, Sunset Sheetmetal &Air Conditioning, ASSAP Services and Yes Air Conditioning and Plumbing. I sold these businesses because they gave me an offer I couldn’t refuse.

Q: What was your reaction when you found out you were chosen to receive the Contractor of the Year Award from the SNARSCA (Southern Nevada Air Conditioning Refrigeration Service Contractors Association) this past year?

A: It was quite a surprise and an honor to be recognized by my peers. Truth be told, I teared up and thanked my industry fellows for the honor and the recognition of my industry contributions over the past 30 years.

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Management Action Programs (MAP) Announces 12th Annual Presidential Award Recipients

March 27th, 2017

LOS ANGELES, March 15, 2017 /PRNewswire/ — There’s much debate around what great leadership looks like today. Yet there’s no denying this fact: When leaders focus on what’s vital in their business, they’re more apt to get results and sustain success. In the spirit of recognizing and celebrating this relevant truth, Management Action Programs (MAP) is proud to announce the recipients of its 12th Annual Presidential Awards.

The MAP Presidential Award calls out the excellence of leaders who demonstrate extraordinary dedication to effectively leading themselves, their teams and their organization. Yet the award also spotlights their team’s success in using the MAP Management System™ to achieve breakthrough results. A proven business-management solution, the MAP System leverages MAP’s customized consulting and an accountability process to execute Vital Factors® Goals. This process is the critical, differentiating factor that’s enabling these organizations’ achievement. It’s also giving these organizations a significant marketplace edge in providing the strategies to sustain the healthy business-management habits of their disciplined leaders.

“These are impressive organizations,” says John Manning, president of MAP, the Los Angeles-based firm that has helped 170,000 leaders in more than 15,000 organizations over the past 50+ years. “They’ve worked hard to embrace and uphold structured accountability in everything they do. They’ve transformed their organization from the top down, developing strong companies with loyal employee and customer/client followings. With MAP’s proven system, they’re experiencing greater performance, profitability and overall health. Today, we’re celebrating their commendable commitment and notable accomplishments.”

The 2016 winners have all implemented MAP’s unique process discipline to strengthen their organizations through on-target business-plan execution and the achievement of Vital Factors® Goals. The Presidential Awards criteria include:

  • Implementation of the MAP Management System™ throughout the organization;
  • Significant improvement in company Vital Factors®, the critical elements that sustain business growth;
  • Establishment of consistent, effective leadership that provides clear company direction;
  • Reinforcement of company values through consistently “walking the talk”; and
  • Demonstration of the overall, hard work of its executives, management and employees.

MAP’s 2016 Presidential Award winners receive recognition from MAP’s leadership and consulting team, media/public acknowledgement, and mentions through MAP’s website and cutting-edge communications. This year’s winners include:

CIRE Equity / CIRE Partners
COLLIER Mfg., dba 30 SECONDS Cleaners

DNG Enterprises
Goettl Air Conditioning and The Sunny Plumber
Los Alamitos Enterprises
MTI Ready Mix
Pierre Landscape
String Real Estate Information Services
Zurvita

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Check Out Our Blog for the Latest in Plumbing Technology

November 11th, 2016

Be sure to bookmark the The Sunny Plumber blog for updates on the latest advances in Plumbing technology.

We’ll feature money saving promotions here as well.

Call The Sunny Plumber for all your plumbing,  drain and sewer, water heater, water treatment system, and commercial plumbing needs.

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Welcome to Our New Website

November 11th, 2016

iMarket Solutions has launched The Sunny Plumber a new custom website. To learn more about how iMarket Solutions can expand your presence on the web visit: www.imarketsolutions.com

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